Who is OmniAuto built for?

U.S. used-car dealerships — independent dealers, BHPH operations, multi-branch groups, and tier-2 lenders. Florida and Texas are our primary market today, with U.S.-nationwide rollout ahead.

Which channels does the AI work across?

WhatsApp, Instagram DM, Facebook Messenger, SMS, voice calls, webchat, and email — all unified into one threaded inbox for your BDC, with shared lead context and per-user read state.

How long does it take to onboard?

Days, not quarters. We start with a tailored 30-minute demo, then a guided onboarding that scales with how many branches you run and which integrations you need.

Is this TCPA / CCPA compliant?

Yes. TCPA-compliant consent capture, STOP/HELP keyword handling, and quiet-hours enforcement are platform-native. CCPA data-access and deletion endpoints are exposed.

How does pricing work?

Pricing is custom to your dealership size, branch count, and channel mix. We walk you through it on the demo call — no public price list because no two dealerships have the same setup.

Privacy Policy — OmniAuto

Introduction

At Omniauto ("we", "our", "us"), operated by Omniauto Group Corp, we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our AI-powered CRM platform for automotive dealerships available at omniauto.io and its subdomains.

Information We Collect

We collect the following types of information:

Account information: name, email, password (encrypted), phone number, and company details.
Business information: dealership name, branches, vehicle inventory, and customer/lead data that you manage on the platform.
Messaging data: messages sent and received through WhatsApp, Instagram, Messenger, and other connected channels, processed to provide the AI chatbot service.
Usage data: pages visited, features used, performance metrics, and conversion analytics.
Technical information: IP address, browser type, operating system, and device data.

How We Use Your Information

Provide, maintain, and improve our CRM and artificial intelligence services.
Process messages through connected channels (WhatsApp, Instagram, Messenger) using our AI engine (Google Gemini) to generate automated responses.
Analyze platform usage to improve user experience and chatbot performance.
Send notifications about your account, service updates, and marketing communications (with your consent).
Detect, prevent, and address technical and security issues.

Third-Party Services

We share information with the following service providers that are necessary to operate our platform:

Meta Platforms (Facebook, WhatsApp, Instagram): For messaging channel integration. Data is processed according to Meta's policies.
Google (Gemini AI): For natural language processing and chatbot response generation. Messages are processed by Google's AI models.
Stripe: For secure payment processing and subscription billing.
Google Cloud Platform: For hosting, storage, and data processing on servers located in the United States.

Data Security

We implement technical and organizational security measures to protect your information, including: data encryption in transit (TLS/SSL) and at rest, multi-tenant data isolation with Row-Level Security in PostgreSQL, encrypted access tokens for third-party integrations, and JWT authentication with token rotation.

Data Retention

We retain your personal information as long as your account is active or as needed to provide our services. You can request the deletion of your account and associated data at any time by contacting us. Messaging data is retained according to your plan configuration and can be deleted upon request.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right of rectification: Request correction of inaccurate or incomplete data.
Right of deletion: Request the deletion of your personal data.
Right of portability: Receive your data in a structured, machine-readable format.
Right of objection: Object to the processing of your data for specific purposes.

SMS Messaging and Mobile Information

When dealerships using the Omniauto platform (e.g., Take The Key) send SMS messages to their leads and customers, Omniauto acts as a Tech Provider that operates the messaging infrastructure on behalf of the dealership. This section describes how mobile information is collected, used, and protected for SMS communications sent through our platform.

Mobile Information We Collect

Mobile phone number that you (the end user) provide to a participating dealership through a website contact form, in-conversation request on WhatsApp or Messenger, or in person at the dealership.
Opt-in timestamp, IP address (when applicable), user agent, and the consent method used (website checkbox, in-chat confirmation, or verbal consent recorded by the dealership representative).
SMS message content exchanged between the dealership and the end user, including AI-generated responses and any media shared.
Delivery status, segment counts, and carrier metadata required to operate the messaging service.

How We Use Mobile Information

Operate the SMS messaging service on behalf of the dealership, including delivery, opt-out processing (STOP/HELP keywords), and AI-assisted responses.
Send appointment confirmations, test drive reminders, service visit reminders, and other transactional notifications related to your interaction with the dealership.
Send sales follow-up and conversational messages from dealership BDC teams to leads who initiated contact through dealership-owned channels (website forms, WhatsApp Business, Facebook Messenger, or inbound voice calls).
Send re-engagement messages to leads who previously interacted with the dealership but later became inactive.
Use SMS as a fallback communication channel when WhatsApp message delivery fails for a lead who has provided SMS consent.
Process opt-out requests (STOP, OPTOUT, UNSUBSCRIBE, CANCEL, END, QUIT) immediately and store opt-out records to prevent further messaging.

Mobile Information Sharing (Required Disclosure)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The above disclosure is required by U.S. wireless carriers and applies to all SMS programs operated through the Omniauto platform on behalf of participating dealerships.

Message Frequency, Costs, and Opt-Out

Message frequency varies based on your interactions with the participating dealership.
Message and data rates may apply, depending on your wireless plan. Omniauto and the dealership do not charge you for SMS messages; standard carrier rates apply.
You may opt out at any time by replying STOP (also OPTOUT, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or STOPALL) to any SMS message. You will receive a single confirmation message and will not be contacted again by SMS unless you re-subscribe.
Reply HELP or INFO at any time to receive help information and the dealership's contact details.
Consent records, opt-in metadata, and opt-out records are retained for the duration of the customer relationship plus an additional 12 months for compliance and audit purposes.

For additional information about the SMS program operated through the Omniauto platform, including a list of message types and screenshots of the opt-in flow, see our SMS Program Disclosure.

Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

privacy@omniauto.io